Tuesday, January 11, 2011

BlackBerry PlayBook vs. Android Tablets

Among the numerous thousands of new products and announcements at CES (Consumer Electronics Show) Las Vegas 2011, there were only two that really mattered, in terms of moving the ball forward for the tablet category. These were the first display of Google's Android 3.0 Honeycomb software, showed for the Motorola Xoom tablet, as well as the first hands-on with the BlackBerry PlayBook.

The Android 3.0 Honeycomb software will become available on more devices than I could possibly list, probably no later than some time in the third quarter of 2011. That said, Google's "hero device" is the Motorola Xoom, which is said to become available by March 2011, with additional versions (LTE, etc.) in the second quarter. So what was Motorola able to show at CES, on the Xoom?

At CES, people were not allowed to touch or play with the Motorola Xoom, and it did not carry even an early version of the 3.0 Honeycomb interface. The tablets shown by Motorola and Verizon Wireless simply ran a handful of videos showing what the interface is intended to look like, which is like showing a drawing of a fantasy car. As far as I could tell, these videos were similar to what Motorola had already posted on YouTube.

In other words, from a software perspective, these "demos" were pretty useless. Actually, as I watched the Verizon Wireless representative try to run the video demos in front of me in the Verizon booth, the Motorola Xoom crashed almost every minute. Clearly, the new Google tablet software isn't ready yet.

From a hardware perspective, though, we did find out one thing: The Motorola Xoom tablet requires you to carry an additional power cable, beyond the MicroUSB that powers almost every smartphone in the market today -- Motorola, BlackBerry, Samsung, HTC and others. This seems to be a major drawback of all Android tablets I have seen so far: A new power cable that's different from every smartphone's power cable.

In contrast, RIM showed the PlayBook the way it's supposed to be shown: RIM allowed everyone to -- pardon the pun -- play with it. I loaded up the PlayBook with numerous simultaneous windows, with applications running Quake, high-definition video, and Adobe Flash-intensive web sites. The performance was amazing, with all apps multitasking in separate, visible windows -- just like you're used to on your Windows or Mac PC/laptop. And at no point did any of the multiple devices I tested crash.

The stability of BlackBerry's new ONX operating system is legendary, as it operates nuclear power plants and unmanned military vehicles alike, and this unprecedented stability appears to have translated into the PlayBook.

The PlayBook hardware is also filled with interesting advantages. I immediately noticed that it was the only tablet I have seen to date that uses MicroUSB for charging. This means you need to only carry one charger to feed both your PlayBook and your smartphone of any brand (as long as it's not Apple). In addition, the front-facing camera has a very high resolution that could enable biometric user identification, increasing the security of the device, without requiring a separate fingerprint reader.

How does the PlayBook connect to the Internet and to other devices? Just as with the iPad's launch on April 3, 2010, the PlayBook launches with WiFi. As such, you use the device in a manner similar to most iPad owners. You can tether the device to a mobile WiFi hotspot such as the Novatel MiFi, a Motorola Droid or even the new iPhone 4 for Verizon Wireless.

Later in the year, sometime in the second or third quarter, expect versions of the PlayBook to become available on all major cellular networks such as HSPA, LTE and WiMax. Sprint already announced its WiMax version last week, available no later than the third quarter of 2011. Expect Verizon Wireless, T-Mobile USA, AT&T and other operators to announce upcoming availability of their versions in the second quarter.

In addition to WiFi and 3G/4G cellular versions, the PlayBook offers one additional method of connectivity that will set it apart from most other tablets: The PlayBook will connect over Bluetooth to an existing BlackBerry. This comes in handy for organizations with strict security needs that need to strictly protect information residing behind the corporate firewall. Employees may be prohibited from using WiFi as a result of the security concerns regarding WiFi.

The PlayBook uses a form of Bluetooth that RIM says has been approved by the NSA (National Security Agency). In addition, this allows you to share the data plan for which you are already paying on your existing BlackBerry, and it does so using very little power, saving battery life on both devices. These are all major selling points for the PlayBook compared with Android tablets.

RIM showed how the PlayBook runs Android programs that it claims were converted very easily and quickly. I was told that it could be as easy as one programmer spending only a few hours to do the conversion. If this is true, one would think almost every Android program will quickly become available for the PlayBook. The implications of this appear not to have been understood by the market, or else RIM stock would probably be trading well above $100 a share.

Who will buy the PlayBook? Clearly the enterprise/government market is almost a captive one for RIM given that it will have superior security on numerous fronts. Any CSO (chief security officer) of a company in possession of secrets must be scared stiff over what may come next in the WikiLeaks sagas of the future. Given the choice of deploying the same tablet platform that will be used by the CIA and the largest banks, compared with other platforms focusing on playing Angry Birds (that's a popular game, for those of us who have never played a computer game), what do you think most enterprises will choose? The PlayBook, of course.

In summary, the BlackBerry PlayBook was by far the major upside surprise at CES. It performs flawlessly with no crashes or freezes. It has a fantastic browser that will render many apps unnecessary: Who needs a Facebook app when you have a flawless browser, just like your laptop? And if you still need apps, Android apps are easily converted, so the PlayBook could launch in March with more than 200,000 apps available very quickly.

RIM showed that the PlayBook is the real deal. Expect handsets using the same powerful QNX operating system before the end of this year. In comparison, Motorola's Xoom demo of Android 3.0 Honeycomb doesn't really even qualify as a demo, given that all it showed was a video and people weren't allowed to touch it.

RIM stock is trading at a huge discount to peers. Once the PlayBook rolls out in different versions (3-inch, 4-inch, 7-inch, 10-inch, Sprint, Verizon, AT&T, T-Mobile and other versions), the earnings multiple should expand dramatically. Now that the most secure mobile platform is also the most powerful and most flexible, this stock deserves to trade at a premium to peers, not a discount.

Finally, I expect Apple continue to dominate the tablet market for consumers through the end of the year, thanks to the iPad 2, which should become available in the second quarter of 2011. Thanks to numerous hardware vendors, Android will likely take the #2 spot in the consumer market, and RIM should be the #3 consumer player with the PlayBook, while becoming the #1 player in the security-conscious government/enterprise markets.

The biggest question mark is HP, which is unveiling its new smartphone, tablet and TV products in San Francisco on Feb. 9. If HP's new products were to fail, HP may be faced with no other reasonable option other than to acquire RIM, if it wants to pursue its own platform rather than relying on Google, Microsoft or MeeGo (Nokia and Intel joint project).

If you comment on this article, please state whether you actually viewed the Motorola Xoom demo in person, as well as if you had your own fingers on the BlackBerry PlayBook for any meaningful period of time. Seeing and feeling the real, live, product makes a difference.

Thursday, January 6, 2011

RIM's PlayBook Checkmate

What will be the most powerful tablet advertisement this summer? It could very well be Sprint Nextel's promotions for the Research In Motion's BlackBerry PlayBook tablet running on Clearwire's 4G WiMax network. Why? Because Sprint is the only wireless broadband carrier offering unlimited 4G consumption for a fixed price.

Jim Cramer has correctly made the observation that TV/movie consumption is rapidly moving in the direction of watching Netflix on the Apple iPad. This is true, but unless you are on WiFi, watching Netflix on the iPad can also be a costly proposition. AT&T offers a 2 gig per month iPad 3G plan for $25, which is rapidly consumed if you use Netflix frequently. The real monthly cost could be a lot higher than $25, as you consume a lot more than 2 gig per month.

Here is where Research In Motion's pathbreaking deal with Sprint comes in: So far it looks to be the only iPad competitor offering unlimited 4G use for a reasonable fixed price. We don't have the pricing details yet, but all indications are that it will be very competitive with AT&T, Verizon and T-Mobile -- with one critical exception: unlimited use. This means you can watch as much Netflix as you want, without worrying about overages.

Obviously, it is eminently possible that Apple's and Google's hardware partners -- such as Samsung, LG, Motorola, HTC, Dell, Lenovo and others -- will copy this deal with Sprint, but until they do, it appears that RIM has taken this bull by the horns and launched the first strike. In fact, I wrote out on Nov. 4 that Apple should cut its next deal with Sprint/Clearwire.

Who are the other winners in this equation? Sprint owns approximately 50% of Clearwire, which has the WiMax network offering this unmatched 4G capacity and performance. No other operator has 120 MHz worth of 4G spectrum (Verizon has 30 MHz and AT&T perhaps even less). I wrote on Sept. 28, 2010, that it was most likely Texas Instruments that supplies RIM with the PlayBook's dual-core CPU.

Who makes the baseband radio chips for the RIM PlayBook? Clearly, the EVDO radio, to the extent that it contains one of those (most likely), is made by Qualcomm. The WiMax radio is most likely made by Broadcom. Why Broadcom? Broadcom has approximately 90% market share inside the end-user devices operating on the Sprint/Clearwire WiMax network, so that's a fair guess, although not totally without uncertainty.

Aside from the PlayBook's superior consumer proposition in terms of a fixed monthly price for unlimited consumption, what will be the PlayBook's major competitive advantage over devices such as the iPad and those based on Google Android? In a word, security. BlackBerry is the undisputed security leader with a dominant market share in sensitive government operations and many of the major banks and other high-profile institutions.

The recent WikiLeaks scandals have raised the awareness of government and corporate IT security to new highs. This plays right into BlackBerry's hands, with the launch of the PlayBook as the only security-focused tablet.

There are, however, three major questions RIM must answer with respect to its PlayBook transition. Fortunately, I believe I have the answers:

Will the PlayBook be available only on Sprint? What about Verizon, AT&T and T-Mobile? There is no reason it won't be available on those, too. The probability of announcing all of them on the same day is just tiny. It does not take a rocket scientist to figure out that RIM has LTE and HSPA+ versions available for the other non-WiMax carriers.

Will the QNX operating system powering the PlayBook be available also on future BlackBerry smartphones? Yes, of course. A reasonable development time-line would suggest that QNX BlackBerry devices could emerge around the end of September 2011. The smaller size means battery and heat issues would need to be worked out, but this development has likely been underway for more than six months already.

Does the PlayBook work only in conjunction with a BlackBerry? This is, for most relevant purposes, misinformation and propaganda spread by somebody in order to make BlackBerry look like a fool. It could also be RIM's fault for not explaining it very well. The PlayBook must tether to a BlackBerry via Bluetooth only if it is to operate behind RIM's corporate server firewall, the so-called BES (Blackberry Enterprise Server). This security requirement is simply not applicable to the regular consumer, who can disregard it. For the regular consumer, the initial PlayBook device in March will work just like an Apple iPad in the connectivity department: WiFi. Moreover, even for those particular corporate applications, it is only a requirement for the first six or so months of the initial noncellular (WiFi-only) version of the PlayBook. Once the 4G PlayBooks hit the market this summer, they will also be able to talk to the secure servers behind the corporate firewall directly, without the need to tether to another BlackBerry using Bluetooth. RIM needs to explain this a lot better, but in the meantime people need to understand that there is nothing to worry about here.

In summary, RIM is forging a partnership with Sprint/Clearwire that is a match made in heaven for the mobile Netflix consumer. With Texas Instruments, Qualcomm and Broadcom under the hood, the BlackBerry PlayBook could propel RIM and other stocks to new highs this spring in anticipation of this superior product hitting the market.

Thursday, December 23, 2010

Google Chrome OS Is Microsoft's Nightmare

(Originally published December 20, 2010)

Amid Android's strong success in 2010, Google has been hard at work preparing its "silent killer" attack on the highly concentrated PC operating system market. This was originally announced in July 2009, with further clarification by November 2009. I saw it clear as crystal then, but it was too early for an investment theme. It may still be a little too early, but here it is.

Microsoft's worst nightmare has just started its six-month test-run. Earlier this month, Google began to distribute a pilot batch of laptops running its PC operating system called Chrome OS. The feedback provided by these thousands of users will form the basis for commercial availability from multiple well-known PC hardware makers around the middle of 2011. By 2012, one should expect almost every single PC hardware maker to offer laptops and desktops with Chrome OS.

This is not a review of Chrome OS. I could write one, but why re-invent the wheel, when outlets such as Laptopmag.com have written excellent ones in which I have little to add? Instead, this piece focuses on the broader market implications of this new product.

Let's step back for a second. What are the biggest costs of buying and owning a PC? First, it's buying software. A new PC can be as little as $300, but the basic Microsoft productivity suite -- Office -- can be $200 to $300. A three-year, in-home service contract can also run almost as much. Now that $300 PC is $700.

Once you have bought your PC, the software and in-home service warranty, the most expensive part of the equation starts: time. If you are an employer, you will have to employ an IT staff in order to deal with issues such as printer driver set-up, virus disinfection, application installs, "things that just don't work" and so forth.

But the main cost here is time. How many hours do you spend over the phone with tech support over a PC's three-year life span? I know I spend on average of over one hour a month.

One hour a month over three years? That's 36 hours. What's a price for an hour in average America? $25? Minimum wage is below $10, but a lawyer can be $500. It's obviously an individual issue, but at $25 that's $900 over three years. So let's tally this up:

PC -- $300
Microsoft Office -- $200
Three-year tech support -- $200
Wasted time -- $900
Total -- $1,600

This is the real situation faced by many individuals and IT departments alike -- a $300 PC really costs $1,600. Let's cut straight to the bottom line here: What Google promises to do for many types of users is to dial that $1,600 expense right back to the original $300, or an 81% savings. That's music to anyone's ears -- except Microsoft's.

For those who say I am skipping the obvious, let me explain how Google accomplishes these savings. Basically, Chrome OS hides from the user all of the complexities of managing a PC. Chrome OS seems to basically make it impossible to foul up the PC, making any need for maintenance and tech support obsolete. Google also includes access to its productivity suite, competing with Microsoft Office.

Wait a minute! Doesn't this sound like an Apple iPad? It sure does, but despite the many similarities, there are also important differences for now. First of all, an iPad isn't shaped like a traditional laptop or PC, but that could change in coming months or years. Second, an iPad requires a full PC in order to activate and operate properly -- but that too could change soon. An iPad stores things -- apps and data alike -- locally, but Chrome OS could also evolve in time for commercial launch from "pure cloud" to a "hybrid cloud" architecture, just like Google itself used to do with its Google Gears product.

You can see a pattern here. Apple and Google are ganging up on Microsoft with products that are "idiot-proof" and therefore much more pleasant to use for many people. These two approaches have significant differences today, but are likely to look more similar two years from now.

Google Chrome OS, though, isn't for everyone yet, just like an iPad doesn't replace a PC for most people. For example, people who need high-performance scientific apps, or use it for gaming, will not go for Chrome OS. But many people will be well- served by Chrome OS when it becomes available to the public. Examples include students, general worker bees in the white collar corporate world, and elderly people. The PC tech support costs in schools and enterprises are huge, and how often have you received a call from an elderly relative asking for PC help?

I think that as soon as Chrome OS can be refined within one year from now it has a shot to take more than half of the Microsoft Windows/Office market. Yes, you read that right. I believe that the "special cases" needing the full power and flexibility of the current Microsoft PC portfolio are a minority of the market. Having used the first Google Chrome pilot project laptop for a week or so now, I can say I'm one of them. Yes, the product isn't ready for prime time today, but I think it will be in as little as six months from now. It's not hard to see, at least to me.

If you are Microsoft, what do you do? In theory, Microsoft could simply copy Google's Chrome OS in terms of its revolutionary cloud architecture. The problem is that Microsoft would lose almost all of its revenue and profit margin. Google can do this because it makes up for it with search and advertising. Microsoft doesn't seem like it will be able to make those numbers work anytime soon. Rarely have I seen a bigger problem for a company: It's a combined technology and business model shift. Remember what happened to AOL after 1999?

What about Apple? Its iOS platform is onto an alternative approach at replacing the traditional PC, and is therefore likely to continue to gain significant ground against Microsoft. That said, Apple faces a similar problem to Microsoft for its Mac laptop/desktop business. Seriously, could this mean Apple will someday become a Chrome OS licensee as well? Apple will want to avoid this, but its hand could be forced into making the option available, in order to remain relevant and hold market share. As crazy as it sounds, I wouldn't bet against it. No, it won't happen in 2011, but perhaps in 2012 or 2013.

Speaking of 2012 and 2013, that's when Chrome is likely to start eating into Microsoft's market share and profit dollars materially. Next year will still be a year of testing and early adopters, but Chrome OS will be waiting to blossom.

These technology transitions typically take at least five years to fully play out. Microsoft isn't going away any time soon. But how does Microsoft get out of the death grip of the Google Chrome OS challenge that will start unfolding over the next year?